Return & Refund Policy
Return & Refund Policy
Last Updated: May 25, 2026
Table of Contents
1. Overview
At The Home Co, we stand behind the quality of every product we sell. Our return and refund policy is designed to be fair, transparent, and hassle-free — while protecting both our customers and our business from misuse.
Returns are accepted only in cases of defective or wrong products delivered to the customer. We do not accept returns for change of mind, incorrect size selection, or any reason other than product defect or wrong item dispatch.
Quick Note: To initiate a return, you must contact us within 2 days of receiving your order. Returns requested after this window will not be accepted.
2. What Can Be Returned
✓ Eligible for Return
- Products received in a defective condition (broken, cracked, non-functional, damaged in transit)
- Wrong product delivered (different item, wrong variant, wrong size/color than ordered)
- Products with manufacturing defects that affect usability
- Incomplete orders — if an item from your order is missing
All eligible returns must be reported within 2 days of delivery with valid proof (photos or video) as described in Section 5.
3. What Cannot Be Returned
✗ Not Eligible for Return
- Change of mind or personal preference
- Items purchased during sale, clearance, or with special discount codes (unless defective)
- Items that have been used, washed, altered, or show signs of wear/damage by the customer
- Returns requested after the 2-day window
- Returns without valid proof (photo/video) of defect or wrong item
- Fragile items damaged due to mishandling by the customer after delivery
- Products with tampered labels, packaging, or serial numbers
4. How to Initiate a Return
Our return process is fully digital — no need to visit any store or office. Follow these steps:
Email Us Within 2 Days
Send an email to support@thehomeco.in with the subject line: "Return Request – [Your Order Number]". Include your order number, the item(s) you wish to return, reason for return, and attach proof (photo/video of the defective or wrong product).
Return Approval
Our team will review your request and proof within 1–2 business days. We will notify you via email whether your return has been approved or rejected, along with the reason.
Download Your Return Slip
Once approved, a digital return slip will be generated and sent to your email. You can download this slip directly from the link provided. Print and attach it to the return package, or show it digitally to the courier at pickup.
Return Pickup / Drop-Off
We will arrange a return pickup from your delivery address, or provide a drop-off location depending on your pin code. The return packaging instructions will be included in the return slip email.
Refund Initiated
Once we receive and inspect the returned product, a refund will be initiated within 5–7 business days to your original payment method.
5. Proof Requirements
To protect against fraud and ensure fair processing, we require visual proof for all return requests. This must be submitted at the time of raising the return request via email.
Accepted Proof Formats
- Photo: Clear, well-lit photos showing the defect, damage, or wrong item (minimum 2 photos — one showing the full product, one close-up of the issue)
- Video: A short video (15–60 seconds) clearly demonstrating the defect or showing the wrong item received alongside the order packing slip
Proof Guidelines
- Photos/videos must be taken before the product is used or disposed of
- Unboxing videos are highly recommended as they serve as the strongest proof of damage or wrong item
- Accepted file formats: JPG, PNG, MP4, MOV (max 50MB per file)
- Proof must be submitted within the 2-day return window
Tip: We strongly recommend recording an unboxing video when you receive any order from us. This protects you in case of any transit damage or wrong item.
6. Refund Process
Refund Timeline
After we receive and inspect the returned item, refunds are processed as follows:
- Prepaid orders (credit/debit card, UPI, net banking, wallets): Refund to original payment source within 5–7 business days after return approval. Bank processing times may add 2–3 additional days.
- Cash on Delivery (COD) orders: Refund via bank transfer (NEFT/IMPS) to the account details provided by you. Please allow 5–7 business days.
Refund Amount
You will receive a full refund of the product price. Shipping charges are refunded only if the return is due to our error (defective or wrong product dispatched). In all return cases, the reverse logistics cost is borne by us.
Partial Refunds
In certain cases (e.g., minor cosmetic damage that does not affect product function), we may offer a partial refund at our discretion, agreed upon in writing with the customer.
7. Order Cancellation
You may cancel your order within 24 hours of placing it without any charges.
- Within 24 hours of order placement: Full refund to original payment method within 5–7 business days
- After 24 hours, before shipment: Contact us immediately; cancellation may be possible at our discretion
- After order has shipped: Cancellation is not possible. Please wait for delivery and initiate a return if eligible
To cancel, email support@thehomeco.in with subject: "Cancel Order – [Your Order Number]".
8. Exchange Policy
Currently, we do not offer direct exchanges. If you received a wrong or defective product, please initiate a return as described above and place a fresh order for the correct item. If you have any special circumstances, please contact us and we will do our best to assist.
Please include your Order Number in all communications for faster resolution.