1. Overview

At The Home Co, we work with reliable logistics partners to ensure your order reaches you safely and on time. This policy outlines everything you need to know about how we ship your orders — from the moment you click "Place Order" to delivery at your doorstep.

We currently ship across India. All orders are dispatched from our warehouse in Jaipur, Rajasthan.

2. Order Processing

Once your order is placed and payment is confirmed, it enters our processing queue:

• Processing Time: 1–2 business days (Monday to Saturday, excluding public holidays)
• Orders placed on Sundays or public holidays will begin processing the next business day
• Orders placed before 12:00 PM IST on a business day are typically processed the same day
• You will receive a dispatch confirmation via email and/or WhatsApp once your order has been handed over to the courier

* Timeline is indicative. Actual dates may vary based on your location and courier availability.

3. Delivery Timeframes

After dispatch from our warehouse, estimated delivery times are:

4. Shipping Charges

Shipping charges, if any, are calculated at checkout based on your delivery pin code, order weight, and applicable promotions. The final shipping charge is displayed before you confirm payment.

• Shipping charges vary by order value and pin code — see checkout for the exact amount
• We periodically run free shipping promotions — subscribe to our newsletter or follow us on social media to stay updated
• For returns due to our error (defective or wrong item), reverse shipping is fully free — we bear the cost

5. Order Tracking

Once your order is dispatched, you will receive a tracking number and a link to track your shipment in real time. This will be sent to your registered email address and WhatsApp number.

How to Track Your Order

• Use the tracking link provided in your dispatch confirmation email or WhatsApp message
• Alternatively, visit the courier partner's website and enter your tracking/AWB number
• Tracking updates may take 12–24 hours to appear after dispatch — this is normal

Not Receiving Updates?

If your tracking hasn't updated in more than 48 hours after dispatch, or you have concerns about your delivery, please contact us at support@thehomeco.in with your order number. We will coordinate with the courier on your behalf.

6. Failed Delivery & Non-Delivery (NDR)

A delivery attempt is considered failed if the courier is unable to reach you at your address. Common reasons include:

• Customer unavailable at the time of delivery
• Incorrect or incomplete address provided at checkout
• Customer not reachable on the provided phone number
• Access restrictions at the delivery location

What Happens Next

• The courier will typically make up to 3 delivery attempts on consecutive business days
• After failed attempts, the package is held at the courier facility for 5–7 days
• If unclaimed, the order is returned to our warehouse (RTO — Return to Origin)

RTO / Returned Orders

If your order is returned to us due to failed delivery:

• For prepaid orders: A refund will be initiated after deducting forward and return shipping charges
• For COD orders: No refund is applicable; re-delivery may be arranged upon request with prepaid payment
• To reattempt delivery, contact us at support@thehomeco.in — additional shipping charges may apply

7. Lost or Damaged in Transit

Damaged Packages

If your order arrives with visible external damage to the packaging, please:

• Take photos/video of the sealed, damaged package before opening it
• Open the package on camera (unboxing video strongly recommended)
• If the product inside is damaged, contact us within 2 days of delivery at support@thehomeco.in with proof

Transit-damaged products are eligible for a full return and refund as per our Return & Refund Policy.

Lost Shipments

If your order shows as delivered but you haven't received it, or tracking has not updated in more than 5 business days after dispatch:

• Check with neighbors, building security, or reception (common drop-off locations)
• Contact us at support@thehomeco.in — we will raise a formal investigation with the courier
• Investigations typically take 7–10 business days; if the shipment is confirmed lost, a replacement or full refund will be offered

8. Remote & Restricted Areas

Some pin codes in remote, hilly, or restricted areas may not be serviceable by our logistics partners. If your pin code is unserviceable:

• You will be notified at checkout before completing your order
• We will attempt to arrange alternative courier options wherever possible
• If no delivery option is available, we will inform you and process a full refund

Areas that may experience extended delivery times: Jammu & Kashmir, Ladakh, North-East India (Arunachal Pradesh, Nagaland, Mizoram, Manipur, Sikkim, Meghalaya, Tripura, Assam), Andaman & Nicobar Islands, Lakshadweep.

9. International Shipping

We currently do not offer international shipping. All orders are delivered within India only. We hope to expand our delivery to international destinations in the future — subscribe to our newsletter to be notified when this changes.

10. Contact & Delivery Support

For any shipping or delivery related queries — including tracking updates, address changes before dispatch, or delivery complaints — please reach out to us:

• Email: support@thehomeco.in
• Response Time: 1–2 business days

When contacting us for delivery support, please include your Order Number and tracking number (if available) for faster resolution.